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Terms & Conditions

Terms and Conditions


Reservation and Deposit

All tours should be reserved and confirmed. And a reservation will not be considered definitely until a specified deposit is received. Once the deposit has been paid the balance due can be paid before the scheduled starts of the tour or the booking will be considered "voluntarily canceled by the guest".

Cancellation & Refund
All cancellation requests must be made in writing either by email or fax. Oral cancellation by phone will not be accepted. The cancellation refund is as follow:
1) 30 days before the scheduled date of departure get FULL refund
2) 15-30 days before the scheduled date of departure Deduct 5% from the full refund
3) 7-15 days before the scheduled date of departure Deduct 30% from the full refund
4) 2-7 days before the scheduled date of departure Deduct 50% from the full refund
5) Within 24 hours before the scheduled date of departure Deduct 100% from the full refund
In the process of the travel Get NO refund unless it is agreed by EYT TOURS. In addition to the above stated cancellation refund, if the ticket of airlines, cruises or trains have already been issued of final confirmation has been received at the time of cancellation (regardless of the number of days prior to departure), the clients will be assessed an additional airline, cruise , train or hotel cancellation penalty and service surcharge. EYT TOURS is not responsible for expenses incurred in preparation for any canceled trips, such as airline tickets, or for costs incurred due to travel delays, flight cancellation or illness.

Alterations
Any changes after confirmation that affect destination, departure date, tour extension and /or guest names, an administration fee of USD30 per change is requested, in addition to any other fees levied by airlines, railway bureau, hotels, transportation company, cruise company. EYT TOURS reserves the right to modify the itinerary of the tour if flight schedule or any events beyond our control make such alterations necessary. If the confirmed tour has to be changed only due to the guest's own wishes during the tour, the guest is required to pay for the corresponding additional cost. Too late alteration might not be workable. You also can transfer your booking to another tour for a specified transfer fee if possible. For the details, contact with us by email. And the changes must be confirmed in writing by the person who made the original booking.

Children Fare
Children two years and under: 10% of the total price;
Children between two to five: 50% of the total price based on an extra bed in adults room upon request;
Children between six to eleven 70% of the total price based on an extra bed in adults room upon request;
Children of twelve and above 100% of the total price;
The above is the general terms of children discount. Please consult your travel adviser about the details.

Clients Health Requirements
To ensure the smooth operation of the tour, EYT TOURS highly recommends that participants are in good health. We recommend you to consult your doctor regarding the wellness and ability to travel long distances. Any physical or mental disability which requires special treatment or attention must be noted at the time of reservation. Some of the regions we visit are at high altitude which may affect you on your holiday. We have taken this into consideration when planning our tour to make sure that you ascend slowly to help acclimatize.

IMPORTANT WARNING :About ADVENTURE tours offered by EYT TOURS, many of the holiday destinations we will explore are remote areas, within under-developed areas in China and Asia, where events are less predictable than is usually the case in, for example, Western Europe or North America. The unexpected is the norm in these areas and, despite painstaking planning and organization, our adventure holidays can never be taken for granted like regular holidays. Many of the places that we visit do not have the same quality of emergency health and safety services that we are used to in the developed world. Internal flights can be canceled, road transport is generally uncomfortable and unreliable, and hotels often do not approach the standards of the West. IF YOU ARE NOT PREPARED FOR THIS, YOU SHOULD NOT TRAVEL WITH US.This unpredictability also means that the itineraries that we put forward for each of our holidays should be seen as statements of intent, rather than as contractual obligations. A variety of factors, including weather and transport difficulties might dictate that we change any itinerary. The trip leader will make any changes that are necessary, after consultation with the group. Only rarely will such changes be significant, and we will always do everything within our powers to minimize the effects of the enforced changes. We cannot be held responsible for the results of changes or delays, irrespective of how they are caused.

Travel Documents
It is the client's responsibility to obtain valid passport and travel visa. The client is responsible for providing EYT TOURS with correct, complete and accurate information regarding personal details. EYT TOURS accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation. For Tibet (TAR:Tibetan Autonomous Region) travel, relevant Tibet travel permits are required, EYT TOURS will assist client to get all necessary travel permits.

Travel Insurance
Suitable travel insurance is mandatory for all clients on an EYT TOURS adventure travel holiday. You must declare any pre-existing medical conditions to your insurers and ensure that you receive written confirmation that these preexisting medical conditions are fully insured. You must take a copy of your insurance policy with you on your holiday. Please ensure you have your emergency telephone number for your insurance company.EYT TOURS also strongly recommends that all travelers purchase trip cancellation & interruption, hospital and medical, and baggage insurance to protect their travel plans in your residential country.

Group Size
EYT TOURS specialize in private tour which means you (and your party) decide which day to go and enjoy private vehicle and guide service during the whole trip. It is the guarantee of flexibility, comfort and your peace of mind.

Guest Responsibility
Guests are responsible for: choosing a trip that suits their abilities, level of fitness and state of health; arriving at the trip start with the clothing and gear recommended in the tour information; respecting the laws and customs of regions visited; following environmental guidelines and regulations while on the trip in accordance with leader directions; and respecting the rights and privacy of other trip members. EYT TOURS reserves the right to refuse service to anyone at any time prior to or during the trip if, in EYT TOURS' opinion, an individual's behavior or physical condition is not compatible with the general enjoyment and well-being of other trip members.

EYT TOURS Limitations of Liability
EYT TOURS is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature; travel by plane, train, auto, boat or other conveyance, or by bicycle, kayak, horseback, foot or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations; and the adequacy of medical attention once provided. EYT TOURS is also not liable for expenses (e.g., meals, transportation or hotel costs) not specified as included in the trip cost but which may be required to get to or from a trip start or end. EYT TOURS reserves the right to make route and accommodation modifications as necessary to improve the trip's quality or to accommodate the comfort and well-being of guests.

Use of Images
Guests grant EYT TOURS express permission to take photographs, make film or other media records of its trips for promotional and commercial use, as well as approving such use by third parties with whom EYT TOURS may engage in joint marketing, without financial remuneration.

Privacy Policy
EYT TOURS respects our customer's right to privacy. The personal information gathered from our website and from any printed applications or questionnaires is used solely by EYT TOURS for the registration on, operation of and marketing of our tours. Some personal information, such as addresses, maybe exchanged with banking institutions while processing your payment. EYT TOURS does not provide any customer information to any outside parties for marketing or any other non-transactional purposes.

Complaint & Claim against EYT TOURS
Any complaint must be brought to the attention of our representative immediately while on the tour, to avoid the potential for similar problems happening again during the trip. In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. EYT TOURS will not be liable for any claims made later than15 days after the completion of your tour.

Website Information
All information on this website is correct at the time of publication. Subsequently, this information can become outdated and inaccurate. We reserve the right, therefore, to change any of the information included on this website and this amended information will then form part of your booking contract with ourselves.

Reservation with EYT TOURS confirms that the client has read, understood and agreed to each and all of the above terms and conditions. Download:  Terms & Conditions

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